Help & Contact
JobLook · Jobs and hiring for Chinese-speaking users in the United States
Contact support
Email us about account access, listings, in-app purchases, or other app issues.
Include a description, app version, and relevant listing code. For purchase issues, you may include the Apple order number. Do not send passwords, full payment-card numbers, or identity documents.
We normally begin reviewing reports within 24 hours. Cases that require investigation may take longer.
Trouble signing in
Use Apple or Google sign-in, choosing the same method you used to create the account. These accounts are not automatically merged. Use the sign-in help link in the app or contact support if you still need help.
Publish and manage listings
Tap the central posting button to publish a job or a job-seeker post. Manage your posts through the corresponding entry in My. Recruitment posts support free refreshing when available, as shown in the app.
A purchase has not taken effect
Check the purchase history in the app. If a paid service has not appeared, keep an internet connection and reopen the app. Contact support with your order number if the issue continues, and avoid making a duplicate purchase.
Report, block, or correct content
Use the relevant post, conversation, or advertisement menu to report a concern. Conversations also support blocking. To correct or remove recruitment information collected from a public source, email the listing link, requested changes, and an explanation.
Account deletion and privacy requests
Open My → Manage account → Delete account and confirm. You can also email support to request access, correction, or deletion of information. We verify identity where needed. The Privacy Policy explains deletion and necessary record retention.
Apple in-app purchase refunds
Request a refund for an Apple in-app purchase through Apple’s Report a Problem website. Apple decides whether a refund is approved.
reportaproblem.apple.com